As you work to deliver a better experience to your customers, are you experiencing any of these things happening: Your team are only focused on what’s in their performance agreement and you don’t see much passion, innovation or collaboration coming from them? …or… You’re all working really hard but it feels like the results you’re getting aren’t what you were hoping for? …or… Your team leaders are doing all the talking in coaching sessions, while your players are passive and their performance seems to continuously be one step forward, one step back? …or… It’s difficult or even impossible to see what your players are actually doing to improve their performance? …or… You are seeing changes in your high level metrics (good or bad) but don’t know what’s causing them?